In New Times Consulting Group we offer training services and specialized consulting on improving Customer Service using the combination of the following tools.

  • Coaching – As coaches we help all functions of your business work better as a team, driving customer loyalty and profits. Together, we will invest time and efforts to develop and learn different ways to work, communicate and involve your team.

  • Mystery Shoppers – We perform a personal and detailed analysis in which we cover 19 to 34 key points depending on the business segment and up to 5 critical categories.

  • Mentor – We help people individually to develop specific areas of opportunities based on the needs of the business.

  • Development of trainings and implementation of them – On the basis of the results of the mystery shopper, we develop a custom training tool. We integrate the service policy of each company with our tools to create trainings that we teach at each client facilities.

  • Monitoring and support program – We offer a service of support in the implementation of the skills taught.


Phone: (787) 410-0078 Skype: coachjoseantonio
P.O.Box 3212
Guaynabo, Puerto Rico 00970

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